Shipping

Payment

Maissone accepts payment by credit card on Paypal, using the secure services of Paypal. All prices listed are in Singapore dollars. We do not accept payments in other currencies. Maissone reserves the right to change prices of goods advertised on this website, without notice.

 

Shipping

We currently ship domestically within Singapore and internationally to Malaysia and Hong Kong. If you live outside of the list of countries we ship to and would like to have a product shipped, please email us with your destination, and we will provide you with a quote.

Shipments to Malaysia and Hong Kong are based on the total weight of your order. The weight of each product can be found in the product information section. Shipping cost based on the weight of your order will be calculated upon checkout. Shipment Rates are in Singapore Dollars. 

Returns Policy

  • For Singapore

Free returns at our Singapore Showroom (See "Returns" Page for our Returns Policy)

  • For orders delivered within Singapore and Internationally

-> Should you wish to return one or more item(s), because you have changed your mind or the item(s) do not suit your space, you should: 

1. Send an email to info@maissone.com with the reason you would like to return your item(s) within 2 Business days, from the date the order was delivered. 
2. Send us back the item(s) within 7 days. The items must be in original condition (including the packaging). 
3. Refund will be processed within 10 Business days of receiving the item(s)

4. Shipping costs will not be refunded and the sender will be liable for return shipping costs. 

-> If you were sent incorrect or defective item(s), you should: 

Send an email to info@maissone.com with your order number and images of the defective or damaged items, within 24 hours of receiving the delivery. We will organise a replacement or a refund.

 

Pre-ordering

We do have a pre-order facility in place. Should you desire a product that is showing "Item is sold out" please email us and we will try and source it again.

 

Promotions & Discounts

All promotions & discount offers are offered at the discretion of Maissone. We reserve the right to cancel any order which has unauthorised the use of a discount or offer. Offers and discounts will not be extended beyond the specified end date.

 

Disclaimer

While Maissone strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.

Size Chart